Return, refund & exchange
Thanks for shopping at Sommio If you are not entirely satisfied with your purchase, we're here to help.
Exchange and Return
You have 30 calendar days to initiate a return or exchange from the time you receive an item.
We recommend you try your item for at least 14 days before deciding whether to return or exchange; as although many find instant results, others begin to feel results over time.
A moderate amount of wear or soilage is acceptable for returns; however, we're unable to accept returns of items with damage or heavy soilage.
To initiate a return or exchange send an email to email@example.com and we'll begin the process.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Return & exchange shipping
Unfortunately, we can't currently cover the cost of return shipping on returns or product exchange.
If you are exchanging an item there will be a single charge of £18 for return and outward shipping, per exchange item.